Dialog's commitment to creating long-term partnerships also includes a range of implementation and post-implementation client support services.

Our implementation capability includes system roll out, end user training, user documentation and change management.

Dialog's Post-Implementation Review Methodology delivers two reports: a Post-Implementation Report and a Corrective Actions Report. Key areas reviewed in partnership with our clients include:

• A General User View of Success
• Overall System Performance
• Overall Benefit Achievement
• Development Costs
• Operating Costs
• Overall Cost/Benefit/ROI
• Effectiveness of Individual Functions and Benefits
• Effectiveness of Security, Integrity and Housekeeping Features
• Effectiveness of Training Program

System & Infrastructure Support

Where required, Dialog's Support capability also includes managing our clients' ongoing relationship with hardware, networking, operating software and application software suppliers.

This includes managing all licensing and maintenance requirements, such as the procurement and implementation of upgrades, as well as undertaking any modification needs.

Application Support

The Response Centre is operated by Dialog professionals and offers post-implementation support services to all Dialog clients - 24 hours a day, 7 days a week.