Today, many organisations choose to partner with an IT services company rather than use large numbers of in-house IT personnel to develop and maintain often complex business systems.

Dialog's Managed Application Services allow an organisation to focus on their strategic and core business activities, while Dialog manages all or some of their IT needs.

In contrast to typical outsourcing arrangements, Dialog's Managed Application Services have many distinguishing characteristics. These include:

• Developing and managing applications from a business perspective
• Taking a business-focused approach to all projects, and
• Working closely in partnership with our clients

As a result, Dialog's approach to providing Managed Application Services is highly flexible and responsive to our client's business needs.

Rather than locking clients into a fixed outsourcing arrangement, Dialog is able to meet the level of skills demand required by our clients, as it varies over time.

Typically this involves providing resources at a base level to maintain and run a system. When specific needs arise, Dialog can augment this base level service with a wide range of specialists.

This includes managing all licensing and maintenance requirements, such as the procurement and implementation of upgrades, as well as undertaking any modification needs.

Dialog's approach to Managed Application Services provides for predictable costs and outcomes.

Some of the critical success factors of Dialog's approach to application management include:

• Building and maintaining a pool of people with a keen understanding of the client's business
• Establishment and maintenance of documentation
• Implementation of a rigorous Change Management and Version Control system
• Addressing maintenance backlog
• Focus of internal people on new development initiatives (particularly for competitive systems)
• Managing efforts to promote transition of legacy systems to a new architecture
• Delivering business functionality rather than lower-level system amendments in a piecemeal way

Click below to find out how successful Dialog's Application Management Services has proven for our clients.

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