Dialog Information Technology
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Please choose from the following options to contact Dialog's Response Centre and log your request for a job:
What sort of information do I need to log a job? If you are about to log a job, you should collect the following information: Step 1 - Collect and have ready all the information you can find about the issue These include error messages, events leading up to the issues occurrence, product versions and full contact details including your Customer ID. If you don't know what your Customer ID is, please ask the Response Centre staff. Step 2 - Contact the Response Centre Provide all the information as stated in Step 1 and any other relevant information. State the severity of the call. Step 3 - Find Out Your Call ID Record your Call ID and use it when corresponding on this issue. Work through the issue with a Dialog consultant. Step 4 - Resolution Record the solution provided for future reference.For a real time update on an individual call simply send an email as follows: To:
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An update will be sent back to you immediately providing the very latest information in the call. You can also call the Response Centre directly for an update. For a real time update on all calls for your organisation simply send an email as follows: To:
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An update will be sent back to you immediately providing the very latest information on all your calls. You can also call the Response Centre directly for an update. As well as scheduled reporting for specific needs Dialog can provide at any time the following reports for you, including:
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