Purpose
- Deliver services and focus on stability across the board to reach a "steady state" of operations.
- Manage issues, risks and operational performance.
- Monitor and report on Key Performance Indicators.
Activities
Deliver
D1. Launch User Awareness campaign
D2. Deliver full applications services
D3. Update system documentation
D4. Document business processes (as necessary)
Monitor
M1. Run Standard Benchmark Test. Review results.
M2. Test Business Continuity Plan
M3. Perform data integrity checks
M4. Monitor applications (including database performance and key response times).
Assess
A1. Review individual performance of support team.
A2. Check user satisfaction and management satisfaction.
A3. Measure and report on performance indicators.



