Dialog Incident Statement

The Dialog Group (Dialog) today confirmed that the company has experienced a cyber security incident in which an unauthorised third party may have accessed company data, potentially affecting fewer than 20 clients and 1,000 current Dialog employees as well as former employees.

Dialog has notified the relevant authorities and is supporting those who may be impacted to protect against the risk of fraudulent activity.

On Saturday 10 September 2022, Dialog detected unauthorised access on our servers, which were then shut down as a preventative measure. Within two business days, our servers were restored and fully operational.

We contracted a leading cyber security specialist to work with our IT team to undertake a deep forensic investigation and continuous monitoring of the Dark Web. Our ongoing investigations showed no evidence of unauthorised downloading of data.

On Friday 7 October 2022 we became aware that a very small sample of Dialog’s data, including some employee personal information, was published on the Dark Web.

We are doing our utmost to address the situation and, as a precaution, we are actively engaging with potentially impacted stakeholders to share information, support and advice.

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