Dialog has extensive expertise

With over 1,200 people ranging across the whole spectrum of IT skills and capability, the highest level of industry partnerships, a vigorous recruitment and training programme and the ability to deliver complex services anywhere in Australia, Dialog stands out as a leader in the field.

Underlying these comprehensive qualifications is the depth and scope of expertise offered by Dialog's people. Roles at all levels from Program Director to Graduate Programmer can be undertaken and all the major environments, tools, methodologies, languages and utilities can be used with confidence.

RingCentral Solutions

Dialog IT was the launch Partner for RingCentral’s Cloud Telephony, Collaboration and Contact Centre solutions in Australia in 2018, and RingCentral announced in June 2019 that Dialog was its first Global Preferred Partner out of 9000 partners across the World. Dialog recommends RingCentral UCaaS solutions for our clients for the significant cost savings in Telephony operational costs, and the tremendous feature set provided by this very successful and disruptive Technology Vendor.

RingCentral has been the Upper Right leader on the Gartner Magic Quadrants for Unified Collaboration as a Service (UCaaS) and for Contact Centre as a Service (CCaaS) for the last 4 years, and has a significant R&D effort in the products that out strips their competitors by at least double the investment, collaborating with the likes of Google (Voice Artificial Intelligence) and AWS (Platform) to provide these leading products and a product Roadmap that is impressive.

Dialog has been instrumental in introducing clients to RingCentral’s leadership in the APAC region as well as some of its global SVPs.

RingCentral solutions that Dialog can assist you with include:

  • RingCentral Office (Cloud Telephony)
  • RingCentral Collaboration (Chat and File Sharing)
  • RingCentral Conferencing (Video & Voice Conferences with Zoom)
  • RingCentral Contact Centre (Full Service Contact Centre with NICE InContact)
  • RingCentral Engage (OmniChannel Client Management)
  • RingCentral App Gallery (Integrations with the leading Office Productivity, CRM & ERP solutions)

RingCentral is unparalleled in providing a complete solution for voice and collaboration across over 140 countries. One Vendor, one bill. The analytics and configuration portal is comprehensive, and the Open Platform allows for integration to an organisation’s bespoke applications and most common cloud products.

For more information, visit our Cloud Telephony Solutions Practice Site or contact Dialog's RingCentral Practice at ringcentral@dialog.com.au (phone 1800 DIALOG).

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