Dialog’s Managed Application Services
A Managed Application Service is the provision of experienced IT professionals and methodologies to support, maintain and enhance an organisation's key applications. Dialog's approach involves four distinct phases. Click on the phases above to learn more about them.
For over 35 years Dialog has provided Managed Application Services (also known as Application Outsourcing or Applications Managed Service) to Australian organisations. You can read more about these success stories on this website.
Dialog's ITIL based service offerings cover the full gamut of information technology services. Explore the full list of services which are contained in Dialog's solution. Each offering can be tailored to your needs.
Application Portfolio Planning
Actively managing your applications portfolio is critical for the success of the service.Application Development and Testing
Dialog has been offering application development and testing services for over 30 years.Application Support & Maintenance
Supporting your applications is not only a reactive activity.Service Management
Trusted managers will oversee the entire service.Our national presence in Australia means we're available to our clients wherever they are located and can deliver services to any site in Australia including regional and remote communities.
The key business benefits provided by the successful service that Dialog provides are:
- Allows your organisation to free up resources to enable it to focus on core business activities.
- Ensures business continuity through IT system availability and reliability
- Allows you to manage IT costs to an acceptable level and quickly ramp up when required
- Ensures your systems & processes remain aligned to business goals.
Dialog also recommends that clear performance indicators be agreed to for all Managed Application Services. Read more about the suggested indicators.
Client Testimonials
"Choosing Dialog to manage our applications allowed us to focus our resources and effort into other areas which yielded competitive advantage". - Australian retail company
"Trust and confidentiality was a big factor in choosing Dialog to manage our applications. We wanted someone based in Australia who understood our organisational culture and who could quickly adapt to our changing business imperatives". - Large state government department
