Managed Application Services

Successful organisations in today's rapidly changing world seek cost-effective application portfolio management. Dialog's Managed Application Services transform IT portfolios into smooth running operations that underpin the achievement of business goals. With over 35 years of experience in applications management this is core business for Dialog.

Phase: Improve


  • Deliver better value for money through improvements to the performance and availability of systems.
  • Undertake customer driven projects for process improvements, system enhancements and replacements.
  • Identify, agree and implement new technologies that bring business benefits.



I1. Identify system and process improvements (e.g. functionality, capacity and performance).

I2. Action enhancements to deliver improvements.

I3. Streamline business processes.

I4. Research, synthesise and suggest innovative ways to improve current IT services.


R1. Review suitability of performance indicators.

R2. Review applications portfolio and risk profile.

R3. Review costing models and pass back savings.

MAS - Continuous Improvement Cycle

The Improve phase is based on the Continuous Improvement Cycle.

  • Involved
  • -
  • Committed
  • -
  • Can Do
  • -
  • Always