Managed Application Services

Successful organisations in today's rapidly changing world seek cost-effective application portfolio management. Dialog's Managed Application Services transform IT portfolios into smooth running operations that underpin the achievement of business goals. With over 35 years of experience in applications management this is core business for Dialog.

Dialog

Dialog’s Managed Application Services
Phase: Understand
Phase: Transition
Phase: Stabilise
Phase: Improve
Application Portfolio Planning
Application Development and Testing
Applications Support & Maintenance
Service Management
Clients
Business Benefits
Performance Indicators

Phase: Improve

Purpose

  • Deliver better value for money through improvements to the performance and availability of systems.
  • Undertake customer driven projects for process improvements, system enhancements and replacements.
  • Identify, agree and implement new technologies that bring business benefits.

Activities

Innovate

I1. Identify system and process improvements (e.g. functionality, capacity and performance).

I2. Action enhancements to deliver improvements.

I3. Streamline business processes.

I4. Research, synthesise and suggest innovative ways to improve current IT services.

Review

R1. Review suitability of performance indicators.

R2. Review applications portfolio and risk profile.

R3. Review costing models and pass back savings.

MAS - Continuous Improvement Cycle

The Improve phase is based on the Continuous Improvement Cycle.
  • Involved
  • -
  • Committed
  • -
  • Can Do
  • -
  • Always