Managed Application Services

Successful organisations in today's rapidly changing world seek cost-effective application portfolio management. Dialog's Managed Application Services transform IT portfolios into smooth running operations that underpin the achievement of business goals. With over 35 years of experience in applications management this is core business for Dialog.

Phase: Stabilise


  • Deliver services and focus on stability across the board to reach a "steady state" of operations.
  • Manage issues, risks and operational performance.
  • Monitor and report on Key Performance Indicators.



D1. Launch User Awareness campaign.

D2. Deliver full applications services as defined in the Service Level Agreement.

D3. Update system documentation.

D4. Document business processes (as necessary).


M1. Run Standard Benchmark Test. Review results.

M2. Test Business Continuity Plan (BCP) or Disaster Recovery Plan if BCP does not exist.

M3. Perform data integrity checks.

M4. Monitor applications (including capacity and performance).


A1. Review individual performance of support team.

A2. Check user satisfaction and management satisfaction.

A3. Measure and report on performance indicators.

  • Involved
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  • Committed
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  • Can Do
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  • Always