Purpose

• Deliver services and focus on stability across the board to reach a "steady state" of operations.
• Manage issues, risks and operational performance.
• Monitor and report on Key Performance Indicators.

Activities

Deliver

D1. Launch User Awareness campaign.

D2. Deliver full applications services as defined in the Service Level Agreement.

D3. Update system documentation.

D4. Document business processes (as necessary).

Monitor

M1. Run Standard Benchmark Test. Review results.

M2. Test Business Continuity Plan (BCP) or Disaster Recovery Plan if BCP does not exist.

M3. Perform data integrity checks.

M4. Monitor applications (including capacity and performance).

Assess

A1. Review individual performance of support team.

A2. Check user satisfaction and management satisfaction.

A3. Measure and report on performance indicators.