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FieldOne Partners with Dialog IT to Provide Field Service Solutions in Australia

FieldOne Systems and Dialog Information Technology have announced a strategic partnership to deliver the FieldOne Sky field service management software solution to the Australian market.

FieldOne Sky is an agile, end-to-end software platform supporting all phases of field service management (FSM). Sky strengthens the Microsoft Dynamics platform and provides customers with a faster deployment experience and simpler, more robust configuration and modification capabilities.

“Though we have a strong presence in the U.S., Europe and the Middle East,” explained Jim Hare, Sr. Vice President, “We wanted to reach the sizable Australian market.”

“We were also seeking to increase local support for our growing account base of multi-national organizations. Australia, with its mature and growing service industry, covers the gamut — heavy equipment repairs, IT and telecom, retail delivery, utilities, and many more. Naturally, we needed a partner with exposure to these customers and special expertise in Microsoft CRM.”

“When we initiated discussions with Australia’s largest and best-known IT firm, we were delighted to discover that Dialog’s approach to implementation matched ours: deep customer involvement to assure that the system matches the customer, as opposed to forcing a customer to change best practices.”

“Our expertise within our team and our wide ranging portfolio of existing clients across Australia will allow us to provide the depth required to be a success with FieldOne in Australia,” said Darren Smart, General Manager of Dialog Dynamics. “We look forward to working with FieldOne long into the future.”

About FieldOne Systems

FieldOne Systems provides state-of-the-art software and services addressing the complex challenges customers face in managing enterprise field service organisations.

Recognising the disruption driven by Mobility, Cloud, and Big Data required a revolutionary solution, FieldOne designed FieldOne Sky to harness these new technologies. Sky provides a comprehensive feature set; open architecture for simplified integration, flexible deployment options, and on-demand configuration. These combined drive rapid implementation, maximum adaptability, and the fastest Return On Investment in the industry.

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About Dialog Information Technology

Established in 1979, Dialog employs over 1,000 information technology specialists, with offices in Brisbane, Sydney, Melbourne, Canberra, Perth, Darwin, Adelaide and Hobart.

Dialog's services range from strategic IT consulting through full lifecycle application development and managed application services to business intelligence, application testing, multimedia, Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP).

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