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Microsoft Acquires FieldOne

Dialog’s early adoption and commitment to the FieldOne field service management solution has been validated by Microsoft’s announcement that it has acquired the FieldOne company.

In 2013, Dialog recognised that customer demand for field service management software was being driven by the need for mobile software, cloud-based solutions and was looking for a solution for its own clients. FieldOne, with its deep functionality and flexibility derived from being built on Microsoft Dynamics CRM, made it Dialog’s choice, and so a strategic alliance as their Australian and New Zealand partner was formed.

FieldOne has grown from strength to strength capturing the attention of Microsoft who selected them earlier this year to join its Strategic Global Independent Software Vendor (ISV) program. Microsoft has since identified field service management software as a rapidly growing market, and as such made the decision to acquire the company.

Since then, Dialog IT Dynamics Practice has been responsible for the successful rollout of the FieldOne solutions here in Australia and New Zealand. Dialog’s extensive experience with this offering means we are well-positioned to deliver the functionality that organisations need to drive a more effective field service operation.

“This acquisition is tremendous news for us and all our clients as it reinforces the decision to adopt the FieldOne solution.

Microsoft’s purchase of the FieldOne means Field Service Organisations now have a mainstream best of breed solution to adopt which will improve service efficiencies, customer satisfaction and grow revenue.” said Terry Ryan National Practice Manager, Dialog Dynamics Field Service Solutions.

About FieldOne Systems: FieldOne Systems provides state-of-the-art software and services addressing the complex challenges customers face in managing enterprise field service organisations.

Recognising the disruption driven by Mobility, Cloud, and Big Data required a revolutionary solution, FieldOne designed FieldOne Sky to harness these new technologies. Sky provides a comprehensive feature set; open architecture for simplified integration, flexible deployment options, and on-demand configuration. These combined drive rapid implementation, maximum adaptability, and the fastest Return On Investment in the industry. For more information visit:

About Dialog Dynamics Practice: Dialog Dynamics is a division of the Dialog Group, Australia’s leading privately owned IT organisation, employing over 1,200 consultants nationally with offices in every major Australian city, including Brisbane, Sydney, Melbourne and Perth, as well as an international presence in New Zealand. Having demonstrated best-in-class capability in Microsoft Dynamics AX, NAV, SL, CRM and FieldOne Field Service Management Solutions. For more information, visit

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