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Disaster Management Portal

Disaster Management Portal

The need

Queensland has faced several major natural disasters in recent years. The 2011 floods affected the entire state and caused over $6 billion worth of damage.

The Queensland Fire and Emergency Services (QFES) commissioned Dialog to create a stable reliable and easy-to-use portal to facilitate collaboration and coordination of efforts with other Emergency service providers.

The solution

Dialog analysed the requirements and designed a SharePoint solution. Development was undertaken in an Agile environment in three phases. The Agile approach meant that QFES staff could see progress and begin familiarising themselves with the solution as it was being built. Dialog successfully met the deadlines and received a significant amount of positive client feedback.


Dialog provides a range of managed services for continued support of the application. Trouble-shooting, management of availability and building new features, are included in this service. Dialog has assigned a dedicated SharePoint and cloud hosting specialist to ensure that QFES has uninterrupted access to the fully-functional and constantly monitored application. Disaster recovery plans are in place to guarantee availability regardless of the nature of the emergency. Hosting arrangements are carefully managed to ensure that the application can scale to meet sudden spikes in demand.

Dialog’s managed services have relieved QFES of the burden of engaging sta­ff to support the application, enabling it to focus on its important core business.

“I would like to express my gratitude for the time, eff­ort, energy and professionalism Dialog has displayed to ensure the “Go Live” of the Disaster Management Portal. It was a mammoth e­ffort within an extremely tight timeframe.”


Dialog successfully met the client’s deadline and delivered a fully-functional, robust application satisfying all requirements.

The value of the increased effectiveness of collaboration between emergency service providers and the benefits that flow to the wider community have been immense.

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