Dialog's extensive client portfolio

Browse through some of Dialog's success stories. For more information please contact us at dialogit@dialog.com.au.

NSW Anti-Corruption Organisation

NSW Anti-Corruption Organisation


The NSW State Government’s Anti-Corruption Organisation was created by Act of Parliament in 1988. It aims to protect the public interest, prevent breaches of public trust and guide the conduct of public officials. In order to achieve these objectives fully and efficiently the Organisation needed to update and improve its existing Case and Complaints Management processes.

Dialog successfully tendered to the Organisation for the implementation of a Microsoft Dynamics CRM based solution to manage investigations and cases, including automated workflows. The project was to be delivered at a fixed price and within an agreed time.


To deliver the specified requirements Dialog undertook extensive development of unique functionality which was then integrated with the highly configurable Microsoft Dynamics CRM product.

The system provides the following business functions:

Dialog has successfully implemented over 150 Microsoft Dynamics CRM projects over 14 years across a range of industries.

  • Creation and maintenance of all reference data and investigation records
  • Recording of all activities and interaction with all relevant entities for each matter
  • Secure access for users, teams and confidential sources
  • Management of conflict of interest issues
  • Management of Investigation procedures
  • Full workflow processes
  • Comprehensive reporting


Features of the system include management of the investigation process from initial investigation plan through to prosecution and closure, tracking and status of an investigation, creation of investigation plans and briefs of evidence that become the basis of possible prosecutions. The application was built and implemented within 12 months and went live in November 2009.

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