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Browse through some of Dialog's success stories. For more information please contact us at dialogit@dialog.com.au.

NSW Rental Bond Board

NSW Rental Bond Board

Dialog assists the Rental Bond Board

The NSW Rental Bond Board acts as an impartial custodian of residential rental bonds in New South Wales. The Board manages rental bond lodgements, safe custody and refunds. It holds over 635,000 rental bonds valued at $741M. Each year 266,000 lodgements; 260,000 refund claims and 176,000 customer inquiries are processed.

Core Application

Dialog analysed, designed, developed, tested and deployed an .NET application to fulfil the needs of the NSW Rental Bond Board.

"The project delivered by Dialog was exemplary. It should be used as a model for future IT projects within the NSW government.

The technology used include:

  • ASP.NET (using Visual Studio), SQL Server Integration Services and SQL Server Reporting Servers
  • Team Foundation Server for version control of source code
  • Windows Server for the Internet facing servers and MS Standard & Enterprise Editions used for the internal LAN servers
  • SQL Server Enterprise for the clustered databases and the Virtual Machines used for Disaster Recovery, Development and Test environments
  • Report Builder for end-user reporting
  • System Centre Configuration Manager for the distribution of application packages
  • System Centre Operations Manager for the operational management of all environments

The application is used externally by over 3000 real estate agents and by 70 internal staff. It is designed as a high availability solution with network load balancing and clustered servers. Active Directory Lightweight Directory Services is used for Authentication and Verisign Certificates are used for identification.

Dialog is responsible for supporting the system.

635,000 rental bonds
$741M in bonds
3,000 real estate agents

Online Bonds

Following from the successful implementation of the .NET application, Dialog was awarded the project to create the Online Rental Bonds System which allows renters, real estate agents and landlords to transact all rental bond business online via a secure website. The .Net system is mobile-friendly and uses 2 factor authentication.

This video provides an overview of the systems functionality.

"The project undertaken by Dialog was exemplary. It should be used as a model for future IT projects within NSW government. The team from Dialog, Fair Trading, AccessHQ and Tecala worked together as a team to deliver a solution which exceeded users' expectations within the agreed timeframe and budget." stated the IT Director, Rental Bond Board.


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