Dialog's extensive client portfolio

Browse through some of Dialog's success stories. For more information please contact us at dialogit@dialog.com.au.

Secure Parking

Secure Parking

Secure Parking, a global parking lots and garages operation with over 250 lots, chose Dialog IT to create a personalised Microsoft Dynamics CRM solution.

Secure Parking’s involvement in car parking began 40 years ago and has continued to develop a fresh and relevant approach to car parking that benefits all types of parking customers. It offers a range of user-friendly parking facilities in all major Australian cities including Sydney, Brisbane, Melbourne, Perth and Adelaide, as well as New Zealand, and are the largest Australian-owned car park operator in the country.

Secure Parking decided to re-engineer its time consuming and administratively exhausting methods which no longer provided the functionality, performance and flexibility to meet their evolving needs. It was using an old version of Act! and various Excel spreadsheets to manage contacts, leads, quotations and reporting. SharePoint was used to manage their customer contracts.

The company wanted a cloud based CRM solution to manage their two sales divisions and on-going contracts. Secure Parking evaluated the leading CRM vendors and chose Dialog’s expert Microsoft Dynamics CRM team to build a solution that would suit Secure Parking’s expanding business.

When asked why Secure Parking chose Microsoft Dynamics CRM over the others, it was due to Dialog’s:

  • Price and value for money
  • Informative demonstrations
  • Responsiveness and expertise
  • Ability to address Secure Parking’s concerns through the entire process

Dialog supplied the full package of services including consulting, requirements gathering, design and documentation, workflow and business rules, reporting, setup of CRM Online, installation, training, and go live support. The initial engagement was to run a series of workshop sessions to capture the high level requirements of the Sales processes and document them for later configuration.

CRM Online concentrates on Sales, Services and Marketing; three areas where good customer relationships are essential. It equips staff to deliver exceptional services and can be accessed through Outlook, online browsers or mobile technology.

The Microsoft Dynamics CRM Online solution helped Secure Parking efficiently manage its sales activities to drive performance improvements

Dialog configured customised queues and workflows to automate daily business processes, increase workforce efficiency and reduce errors and omissions. These specialised customisations mean CRM Online fits into Secure Parking’s current system and can grow and change along with the business.

For more information about Dialog and Microsoft CRM,visit: www.dialogdynamics.com.au

Dialog IT has previously built successful Microsoft Dynamic CRM solutions for large organisations such as Centrelink, Ai Group, Department of Human Services and a NSW Anti-Corruption Organisation.

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