Dialog's extensive client portfolio

Browse through some of Dialog's success stories. For more information please contact us at dialogit@dialog.com.au.

UGL Limited

UGL Limited

United Group Holdings Limited (UGL) is a global leader in outsourced engineering, property services, asset management and maintenance services. Headquartered in Sydney, Australia, UGL operates worldwide across 45 countries employing approximately 55,000 people.

UGL recognised the need to provide a property services web-portal to enable relevant customer data input and to provide near real-time information to their global tier one client base.  The portal would meet the demands of current clients as well as representing a differentiator in a highly competitive global marketplace.  Further, the portal would reduce the workload for UGL client engagement managers thereby enabling them to provide a higher quality of service.


UGL developed the concept of the ‘UView Portal’, which would consolidate information from various sources and deliver it through a number of formats in near real-time and to a high level of performance.

Dialog redeveloped the UView Portal, after the initial solution remediation, based on Microsoft SharePoint 2010 and architected and designed the solution to provide secure access and the required level of performance to service global tier one clients.  The web solution includes components such as:

  • Documents – (e.g. leases, contracts, inspections, regulatory requirements)
  • Reports – all facilities management and maintenance reporting with extensive ability to filter and drill-down
  • Performance dashboards – simple visualisations available against all constructed reports
  • Additional advance reporting that provides video like dynamic display of real time data
  • Lists – a complex range of metadata relating to all documents and reports
  • Google map integration for property locations
  • Customer input of relevant data

“UView was named UGL’s application of the year in 2012 and has subsequently been confirmed as their strategic web-portal for tier one customers globally.”

Key Technologies and Functions

  • Advanced reporting Pivot Tables utilising Microsoft Silverlight 4.0 and Windows Communication Foundation (WCF) to produce dynamic displays of live data.
  • Systems integration requiring complex analysis, design and technology solution for access to diverse data sources.
  • Custom designed and built Wizard based interface to enable UGL to bring new customers onto the system rapidly
  • Microsoft PowerShell for automated deployment
  • An IIS7 server farm designed for high performance and significant growth in customers and data
  • Microsoft SharePoint 2010 Enterprise, Microsoft ASP.NET and C#.NET
  • Microsoft SQL Server Enterprise 2008 R2, SSIS, SSAS, SSRS

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