Managed Application Services

Successful organisations in today's rapidly changing world seek cost-effective application portfolio management. Dialog's Managed Application Services transform IT portfolios into smooth running operations that underpin the achievement of business goals. With over 35 years of experience in applications management this is core business for Dialog.

Phase: Transition


  • Staged handover of systems, processes and responsibilities to Dialog.
  • Produce Service Level Agreements.
  • Ensure stakeholders understand goals and service expectations.



P1. Assemble team and induct.

P2. Prepare User Awareness campaign.


D1. Prepare and formally approve all Service Level Agreements.

D2. Revise (or create) Business Continuity Plan (BCP) or Disaster Recovery Plan if BCP is not required.

D3. Identify data integrity checks.

D4. Perform risk profile.


A1. Activate Incident and Problem tracking system.

A2. Begin measuring capacity and performance.

A3. Update operations documentation for all systems.

A4. Update Standard Benchmark Test.

  • Involved
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  • Committed
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  • Can Do
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  • Always