Purpose

• Staged handover of systems, processes and responsibilities to Dialog.
• Produce Service Level Agreements.
• Ensure stakeholders understand goals and service expectations.

Activities

People

P1. Assemble team and induct.

P2. Prepare User Awareness campaign.

Define

D1. Prepare and formally approve all Service Level Agreements.

D2. Revise (or create) Business Continuity Plan (BCP) or Disaster Recovery Plan if BCP is not required.

D3. Identify data integrity checks.

D4. Perform risk profile.

Activate

A1. Activate Incident and Problem tracking system.

A2. Begin measuring capacity and performance.

A3. Update operations documentation for all systems.

A4. Update Standard Benchmark Test.