AccessHQ supports Digital Transformation
AccessHQ, a Dialog subsidiary, is now a member of the Digital Transformation Office (DTO) Digital Service Professionals panel. Australian Government agencies seeking support services to enhance their digital and technology capability can use the panel, a feature of the DTO’s Digital Marketplace, to engage with AccessHQ.
In July 2015, the DTO was established as an executive agency by the then Minister for Communications and now Prime Minister, Malcolm Turnbull. Led by the CEO, Paul Shetler, its mission is to assist in the transformation of government services by delivering a better online experience for Australians. The DTO is responsible for driving or supporting change and digital modernisation to government services, where the citizens’ experience is placed front and centre of the government’s service delivery agenda.
Our opportunity is immense. We think Australia can become the best in the world at delivering government services
Paul Shetler CEO, DTO
Supported by the Government’s mandate for online services to have ‘Human Quality’, the DTO has influence across all tiers of government. This is designed to ensure all forms of government are working towards meeting the Digital Service Standard. The DTO has outlined 13 digital service standards in the expectation that government agencies build services that are simpler, clearer and faster for customers. It is exciting to see that the majority of the standards align very much to the services AccessHQ offers.